FAQ Listing
What can I do to ensure I can run a test whenever needed?
Failure to test could cause a delay in therapy decisions and may potentially lead to a serious medical condition. Therefore it is strongly recommended to:
Have a spare set of batteries, because battery life may vary due to factors such as temperature and battery manufacturer.
Have a back-up testing method available. An example of a back-up testing method would be a back-up meter and strips. Ask your healthcare professional or pharmacist about other possible back-up methods.
If you have further questions, please contact our Accu-Chek ExtraCare customer service line at 6272 9200 to obtain further support.
What can I do to ensure I can run a test whenever needed?
Failure to test could cause a delay in therapy decisions and may potentially lead to a serious medical condition. Therefore it is strongly recommended to:
Have a spare set of batteries, because battery life may vary due to factors such as temperature and battery manufacturer.
Have a back-up testing method available. An example of a back-up testing method would be a back-up meter and strips. Ask your healthcare professional or pharmacist about other possible back-up methods.
If you have further questions, please contact our Accu-Chek ExtraCare customer service line at 6272 9200 to obtain further support.
Is it possible to test with different blood sample types?
Yes, it is approved for blood sample types including capillary, venous, arterial, and neonatal.
Can I use a blood sample from other areas on my body?
Yes. In addition to the fingertip, you can collect blood samples from the palm, forearm or upper arm. Talk with your healthcare professional before deciding if alternate site testing is right for you.
What happens if I do not apply enough blood on the test strip?
An E4 displays on the meter, indicating not enough blood was drawn into the test strip for measurement or blood was applied after the test had started. You should discard the test strip and repeat the blood sugar test.
Why does the test sometimes start even if yellow is still showing in the strip window?
The system automatically detects when enough blood has been applied to the strip and begins the test, even if some yellow is still visible. The only time you need to apply more blood is when the blood drop symbol continues to flash in the display.
How large is the sample size for a blood sugar test?
It's a small sample—just 0.6 microliter.
How can I make it easier to get a drop of blood?
There are a few ways you can improve blood flow and make blood glucose testing easier:
Warm your fingers by washing with warm, soapy water, then rinse and dry completely.
Let your arm hang down at your side to increase blood flow to the fingertips.
Grasp finger just below the joint closest to the fingertip and massage gently toward tip of finger, then squeeze for 3 seconds.
Use an Accu-Chek lancing device set to the right penetration depth for your skin type.
Refer to your User's Guide for additional information.