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FAQ Listing

Yes, at least 720 results will remain in the meter’s memory at all times.
Similarily to all the other Accu-Chek test strips, the Accu-Chek Instant test strip can be used until printed expiry date with proper storage and handling.
In range (green): 3.9-8.9 mmol/L, below range (red): 3.8-0.6 mmol/L, above range (blue): 9.0–33.3 mmol/L.
Move the meter to a more moderate environment (e.g. room temperature) to ensure optimal battery life performance.  Turn the meter off, then turn the meter back on. If the problem still occurs, perform a meter reset by doing the following: Remove the batteries Press and hold the Power/Set/OK button for at least 2 seconds Reinsert the batteries.  If the problem still occurs after performing a meter reset, then replace the batteries with new ones according to the instructions in the user manual. Use high quality batteries in the meter, such as Panasonic.  If replacing the batteries does not correct the situation, please contact our Accu-Chek ExtraCare customer service at 6272 9200 to obtain further support.
Yes, the target ranges in the meter can be changed using the device settings on the Accu‑Chek Connect Online system or the Accu‑Chek Smart Pix system.
No, the USB cable does not charge the meter’s batteries.
For the Accu‑Chek Instant meter, the date and time will be set and displayed during the process of setting up an Accu‑Chek Connect Online account or Accu-Chek Smart Pix system via USB cable. The date and time will match that of the connected device.
The easy-edge of the Accu‑Chek Instant test strip has a wide dosing area. Blood sample can be dosed anywhere along the yellow edge. This does not influence the test results as long as the yellow window is fully filled.
To replace the batteries: Open the battery door on the back of the meter With both of the "+" signs facing up, slide the new batteries under the grey tabs Replace the battery door and snap it closed.
Move the meter to a more moderate environment (e.g. room temperature) to ensure optimal battery life performance. Perform a meter reset by doing the following: Remove the batteries, Press and hold the Power/Set/OK button for at least 2 seconds, Reinsert the batteries. If the problem still occurs after performing a meter reset, then replace the batteries with new ones according to the instructions in the user manual. Use high quality batteries in the meter, such as Panasonic.  If replacing the batteries does not correct the situation, please contact our Accu-Chek ExtraCare customer service line at 6272 9200 to obtain further support.
Failure to test could cause a delay in therapy decisions and may potentially lead to a serious medical condition. Therefore it is strongly recommended to: Have a spare set of batteries, because battery life may vary due to factors such as temperature and battery manufacturer. Have a back-up testing method available. An example of a back-up testing method would be a back-up meter and strips. Ask your healthcare professional or pharmacist about other possible back-up methods. If you have further questions, please contact our Accu-Chek ExtraCare customer service line at 6272 9200 to obtain further support.
Visit your meter's Screen Messages page for a list of messages and definitions or refer to Accu-Chek Performa user manual for more information.
In addition to blood glucose results and insulin doses, you can track lab test results such as cholesterol, kidney screenings and HbA1c, plus blood pressure, medications, insulin, weight, food and activity, upcoming appointments and more. Include as much—or as little—information as you want in your reports.
There are a few ways you can improve blood flow and make blood glucose testing easier: Warm your fingers by washing with warm, soapy water, then rinse and dry completely. Let your arm hang down at your side to increase blood flow to the fingertips. Grasp finger just below the joint closest to the fingertip and massage gently toward tip of finger, then squeeze for 3 seconds. Use an Accu-Chek lancing device set to the right penetration depth for your skin type. Refer to your User's Guide for additional information.
It's a small sample—just 0.6 microliter.
The meter's full-color display provides instructions for dealing with most challenges you might come across. You can also visit your meter's Screen Messages page for a list of messages and definitions or refer to Accu-Chek Aviva Expert user manual.
Yes, it is approved for blood sample types including capillary, venous, arterial, and neonatal.
The meter is compatible with Accu-Chek SmartPix device and software, and Accu-Chek Connect Online diabetes management software.
The system is compatible with the Accu-Chek Connect and the Accu-Chek Smart Pix device reader.
The system warranty coverage is against manufacturing defects. If your insulin pump or meter malfunctions due to intentional or unintentional misuse or mishandling, or if it is lost or stolen, any repair or replacement to the pump and meter is not covered under warranty. 
Performing a control test lets the user know the meter and test strips are working properly. Perform a control test when: You open a new test strip box You left the test strip container open You think the test strips are damaged You want to check the meter and test strips The test strips were stored in extreme temperatures, humidity, or both You dropped the meter Your test result does not match how you feel You want to check if you are performing the test correctly If your Accu-Chek® Performa blood glucose meter requires a control test, contact the Accu-Chek ExtraCare Line at 6272 9200.
Yes. The Accu-Chek Connect diabetes management system is designed to be personalized. So if you want to take advantage of a full range of features, you can—or you can decide what functions are most important to you. 
The disconnectable Accu-Chek infusion sets allow you the freedom to disconnect from your insulin pump altogether for the duration of your activity. Talk to your healthcare professional about time off the insulin pump for sports or a day at the beach.
Be sure to clean the areas around slots and openings, while being careful not to get any moisture in them. You should also wipe down the entire meter surface, including the meter display. To clean your meter: DO Ensure meter is off Gently wipe the meter’s surface with a soft cloth slightly dampened with 70% isopropyl alcohol Squeeze out any excess liquid from the cloth before you wipe the meter surface DO NOT Get any moisture in the test strip slot Spray any cleaning solution directly onto the meter Immerse the meter in water or liquid Pour liquid into the meter
Like other electronic and communications equipment, the Bluetooth service on the Accu-Chek Combo system must be switched off for the pump and meter if directed by the airline. While the Bluetooth service is off, the Accu-Chek Spirit Combo Insulin Pump can be operated independently of the Accu-Chek Performa Combo meter. To turn Bluetooth service off on the Accu-Chek Spirit Combo Insulin Pump, go to the Bluetooth Settings menu. On the Accu-Chek Performa Combo meter, go into the Settings menu, then Meter, then Bluetooth. Follow the instructions given on the screen.
No. You should never use your insulin pump near electromagnetic fields such as x-ray, computer tomography (CT) or MRI. Disconnect and remove your pump and leave it outside these areas. If you do not follow this instruction your pump can be damaged and quit operation. Regarding infusion sets, there is no need to remove a steel needle infusion set for X-Ray or CT. However, we do recommend you completely remove a steel infusion set for MRI scans.
The Accu-Chek Spirit Combo Insulin Pump is fully functional without the meter and can be operated manually. If you forget the meter, you will be unable to perform a bG check or receive bolus advice. You will need to calculate your insulin requirement manually and deliver the bolus using the pump.
You'll need infusion sets (the tubing and connectors to attach the pump to your body), cartridges for the insulin, adapters (which connect the cartridge to the infusion set), batteries, battery covers and blood glucose monitoring supplies.
No. The Accu-Chek LinkAssist insertion device is exclusively for use on one person. It must not be used on several people.
Healthcare professionals and Diabetes Nurse Educators are a valuable source of information and training for all people with diabetes, which you should take advantage of regularly. It is not necessary, however, to get professional instruction before using Accu-Chek LinkAssist for the first time. Just follow the instructions for use contained in the packaging.
Do not store the Accu-Chek LinkAssist device pre-tensioned. The tensioning element should be completely outside of the base. Avoid storing the insertion device in extreme temperatures, such as a hot car in the summer.
In case the infusion set gets stuck in the insertion device, ensure the safety catch is in place; carefully push the tensioning element back into the base without pointing the insertion device toward any body part or somebody else. Make sure not to compress the base during application.
The Accu-Chek infusion sets offer a Luer-lock connection. It can be connected to all Accu-Chek Insulin Pumps.
The Accu-Chek Spirit Combo Insulin Pump will not be affected by walk-through metal detectors. We recommend you do not put either the pump or the meter through the carry-on baggage X-Ray machine. For full body scanners, we recommend putting your pump into STOP mode to avoid the chance of any interference with a body scanner machine. We recommend you obtain a letter from your healthcare professional stating you have diabetes, will be wearing an insulin pump and will be carrying consumables. Theoretically a strong magnetic field can lead to a permanent defect in the pump but we have no known case of such defect.
You can only pair the Accu-Chek Performa Combo meter with your Accu-Chek Spirit Combo Insulin Pump.
No. Insulin pumps are worn outside the body. They do not require any surgery or invasive procedures and can be disconnected as needed.
Optimal control requires a balanced approach. Insulin pump can certainly help you control your blood glucose level, but eating properly, monitoring your blood glucose and regular activity are equally important. The insulin pump doesn't take care of your diabetes—you do.
Your healthcare professional will prescribe the insulin that is appropriate for you. 
It is possible to use the Accu-Chek Spirit Combo Insulin Pump during air travel. However there are some aspects which need to be considered: Please disconnect your infusion set during take- off and landing. Rapid and extreme changes in air pressure, for example in an air plane that is taking off or landing can influence insulin delivery, especially if there are air bubbles in the cartridge or tubing. Turn off Bluetooth on both devices (pump and meter) to prevent communication between pump and meter to comply with flight safety instructions.
The elongated perforation mark on the self-adhesive backing directs you to the location of the tube connection.
If needed, wipe the outside of the Accu-Chek LinkAssist insertion device with a cloth moistened beforehand with water, a mild hand soap or a standard disinfectant (e.g. 70% ethyl alcohol). Do not dip the insertion device into the cleaning fluid. Dry the insertion device thoroughly with a soft, clean cloth.
Yes. This enables you to reach hard-to-access infusion sites, e.g. on your lower back.
The Accu-Chek LinkAssist insertion device has been developed exclusively for the automatic insertion of Accu-Chek FlexLink infusion sets.
Using hypoallergenic materials is a high priority for Accu-Chek. Our infusion sets are latex- and PVC-free, and glues and solvents are used as little as possible. The adhesive tape is also specially designed to allow the skin underneath it to breathe. However, allergic reactions can never fully be ruled out. Sometimes they develop suddenly, even if you have used the same product for years. If an allergic reaction should occur, ask your healthcare professional about products that can help you continue a comfortable therapy.
Pain at the infusion site may be a sign that you are using a set which does not penetrate at the right depth for you (this can especially affect children or very lean users).  For 90° insertion sets, talk to your healthcare professional about the possibility of switching to a different cannula length.
No. Accu-Chek Performa blood glucose meters are designed exclusively for use with Accu-Chek Performa test strips.
Your meter comes with the batteries already installed and a preset time and date. You may need to change the time to match your time zone to reflect the time change. You can also choose to have the time set in 12hr or 24hr format. To change the time: From the main menu, select Settings and press the enter key. Select Time/Date and press the enter key. Select the Time entry field and press the enter key. Set the Hour and press the enter key. Set the Minutes and press the enter key. If Time Format is 12 hr, select am or pm and press the enter key. To save the changes and return to the Settings Menu screen, select Save. Changing the date is a similar process. Simply select the Date entry field in step 3 and set the day, month and year.
Make sure you have a new 3-volt, lithium coin cell battery (CR 2032), to insert. Open the battery door on the back of the meter, remove the old battery for at least 20 seconds, and press any button on the meter. Insert the new battery with the “+” sign facing out. Snap the battery door back into place. Press the on/off button, and the meter will beep. Setup and hour are flashing on the display. If the date and time are correct, press and hold the on/off button for about 4 seconds. Release the button, and you’re done.
If the Accu-Chek Smart Pix device reader fails to appear on the computer as a drive: Check that the blue LED light on the front is lit. Check whether your computer and operating system satisfy the system requirements for the Accu-Chek Smart Pix device reader system. Check to make sure the USB connector is firmly plugged into the correct socket on the computer. If the Accu-Chek Smart Pix device reader is still not recognised as a drive, plug the device into a different USB socket. If the Accu-Chek Smart Pix device reader fails to emit any display signals and if the above tests don't solve the problem, try testing the device on a different computer, if available. If there is still no sign of operation, the device may be faulty.  This also applies if there are error signals flashing in the center of the display that are not associated with data transfer.  Please call Accu-Chek ExtraCare Line at 6272 9200.
Accu-Chek Guide system uses Accu-Chek Guide test strips. The strips have a wide dosing area which requires a small blood sample. The strips are packed in a spill resistant vial that makes it easy to remove just one strip at a time. The Accu-Chek Guide meter is not compatible with other Accu-Chek test strips.