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FAQ Listing

Failure to test could cause a delay in therapy decisions and may potentially lead to a serious medical condition. Therefore it is strongly recommended to:

  • Have a spare set of batteries, because battery life may vary due to factors such as temperature and battery manufacturer.
  • Have a back-up testing method available. An example of a back-up testing method would be a back-up meter and strips. Ask your healthcare professional or pharmacist about other possible back-up methods.
  • If you have further questions, please contact our Accu-Chek ExtraCare customer service line at 6272 9200 to obtain further support.

Yes, it is approved for blood sample types including capillary, venous, arterial, and neonatal.

  1. Move the meter to a more moderate environment (e.g. room temperature) to ensure optimal battery life performance.
  2. Perform a meter reset by doing the following:
    • Remove the batteries,
    • Press and hold the Power/Set/OK button for at least 2 seconds,
    • Reinsert the batteries.
  3. If the problem still occurs after performing a meter reset, then replace the batteries with new ones according to the instructions in the user manual. Use high quality batteries in the meter, such as Panasonic. 
  4. If replacing the batteries does not correct the situation, please contact our Accu-Chek ExtraCare customer service line at 6272 9200 to obtain further support.
  1. Move the meter to a more moderate environment (e.g. room temperature) to ensure optimal battery life performance. 
  2. Turn the meter off, then turn the meter back on.
  3. If the problem still occurs, perform a meter reset by doing the following:
    • Remove the batteries
    • Press and hold the Power/Set/OK button for at least 2 seconds
    • Reinsert the batteries. 
  4. If the problem still occurs after performing a meter reset, then replace the batteries with new ones according to the instructions in the user manual. Use high quality batteries in the meter, such as Panasonic. 
  5. If replacing the batteries does not correct the situation, please contact our Accu-Chek ExtraCare customer service at 6272 9200 to obtain further support.

No, the USB cable does not charge the meter’s batteries.

To replace the batteries:

  • Open the battery door on the back of the meter
  • With both of the "+" signs facing up, slide the new batteries under the grey tabs
  • Replace the battery door and snap it closed.

Yes, at least 720 results will remain in the meter’s memory at all times.

Yes, the target ranges in the meter can be changed using the device settings on the Accu‑Chek Connect Online system or the Accu‑Chek Smart Pix system.

In range (green): 3.9-8.9 mmol/L, below range (red): 3.8-0.6 mmol/L, above range (blue): 9.0–33.3 mmol/L.

For the Accu‑Chek Instant meter, the date and time will be set and displayed during the process of setting up an Accu‑Chek Connect Online account or Accu-Chek Smart Pix system via USB cable. The date and time will match that of the connected device.

Similarily to all the other Accu-Chek test strips, the Accu-Chek Instant test strip can be used until printed expiry date with proper storage and handling.

The easy-edge of the Accu‑Chek Instant test strip has a wide dosing area. Blood sample can be dosed anywhere along the yellow edge. This does not influence the test results as long as the yellow window is fully filled.