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FAQ Listing

Be sure to clean the areas around slots and openings, while being careful not to get any moisture in them. You should also wipe down the entire meter surface, including the meter display.

To clean your meter:

DO

  1. Ensure meter is off
  2. Gently wipe the meter’s surface with a soft cloth slightly dampened with 70% isopropyl alcohol
  3. Squeeze out any excess liquid from the cloth before you wipe the meter surface

DO NOT

  1. Get any moisture in the test strip slot
  2. Spray any cleaning solution directly onto the meter
  3. Immerse the meter in water or liquid
  4. Pour liquid into the meter

Yes. The Accu-Chek Connect diabetes management system is designed to be personalized. So if you want to take advantage of a full range of features, you can—or you can decide what functions are most important to you. 

In addition to blood glucose results and insulin doses, you can track lab test results such as cholesterol, kidney screenings and HbA1c, plus blood pressure, medications, insulin, weight, food and activity, upcoming appointments and more. Include as much—or as little—information as you want in your reports.

The Accu-Chek infusion sets offer a Luer-lock connection. It can be connected to all Accu-Chek Insulin Pumps.

The disconnectable Accu-Chek infusion sets allow you the freedom to disconnect from your insulin pump altogether for the duration of your activity. Talk to your healthcare professional about time off the insulin pump for sports or a day at the beach.

Pain at the infusion site may be a sign that you are using a set which does not penetrate at the right depth for you (this can especially affect children or very lean users).  For 90° insertion sets, talk to your healthcare professional about the possibility of switching to a different cannula length.

In order to help keep sites free of infection, we recommend that sites be changed at least every 2 days (48 hours) for steel needle sets and every 3 days (72 hours) for soft cannula sets. It is important to always check your blood glucose level 1-3 hours after inserting a new set, to make sure that it's functioning properly. Talk to your healthcare professional about how often should you change your infusion set.

Using hypoallergenic materials is a high priority for Accu-Chek. Our infusion sets are latex- and PVC-free, and glues and solvents are used as little as possible. The adhesive tape is also specially designed to allow the skin underneath it to breathe. However, allergic reactions can never fully be ruled out. Sometimes they develop suddenly, even if you have used the same product for years. If an allergic reaction should occur, ask your healthcare professional about products that can help you continue a comfortable therapy.

The Accu-Chek LinkAssist insertion device has been developed exclusively for the automatic insertion of Accu-Chek FlexLink infusion sets.

In case the infusion set gets stuck in the insertion device, ensure the safety catch is in place; carefully push the tensioning element back into the base without pointing the insertion device toward any body part or somebody else. Make sure not to compress the base during application.

Yes. This enables you to reach hard-to-access infusion sites, e.g. on your lower back.

If needed, wipe the outside of the Accu-Chek LinkAssist insertion device with a cloth moistened beforehand with water, a mild hand soap or a standard disinfectant (e.g. 70% ethyl alcohol). Do not dip the insertion device into the cleaning fluid. Dry the insertion device thoroughly with a soft, clean cloth.