Accu-Chek Active

• The battery is empty or there is no battery in the meter.
  Insert a new battery. You will need one CR2032 type battery
• The battery has been inserted the wrong way round.
  Remove the battery and place it in the battery compartment as shown in the manual.
• The temperature may be too low.
  Ensure that the ambient temperature is +8 to +42 °C (+46.4 °F to +107.6 °F)
• The meter may be defective. Contact  Accu-Chek ExtraCare Line at 6272 9200 for assistance.

• You did not slide the test strip in correctly or completely.
  Hold the test strip so that the arrows printed on it and the green square face upwards. Without bending it, gently insert the test strip into the test strip slot in the direction of the arrows. You must feel the test strip lock into place.
• You insert a used test strip into the meter.
• You applied blood or control solution to the test strip too soon, i.e. before the drop symbol flashed on the display. Start the blood glucose test from the beginning with a new test strip.
• The measurement window is dirty.
  Clean the measurement window.

• Your blood glucose value may be very low. If you have typical symptoms of very low blood glucose, immediately follow your healthcare professional’s instructions for such cases. Repeat the test afterwards.
• You removed the test strip from the meter in order to apply blood and did not insert it back in within 20 seconds.
• The test strip was bent or moved while testing was in progress.
• You applied too little blood or control solution to the test strip.
• You waited too long before applying a second drop of blood or control solution. Start the blood glucose test from the beginning with a new test strip.

While the test was in progress, you connected the meter to a computer that was on.
Remove the USB cable and repeat the test.

The meter was exposed to a strong electromagnetic field. Change your position or turn the source of electromagnetic radiation off.

The meter is exposed to too much light.
Go to a shaded place or shade the meter, for example with your body.

A meter error has occurred. Start again from the beginning. If the error message appears again, the meter is defective. Please contact Accu-Chek ExtraCare Line at 6272 9200.

The meter is connected to a computer (PC). Blood glucose readings in your meter can be uploaded to Accu-Chek Connect Online or Accu-Chek Smart Pix Software via microUSB cable. For more information, kindly contact Accu-Chek ExtraCare Line at 6272 9200.

The meter has been disconnected from the computer (PC). This is displayed for approximately 3 seconds. The meter then turns itself off.

Averages cannot be calculated because:

• you have not set the time and date,
• only test results without a time and date are saved,
• only test results that are not included in the calculation are saved, e.g. results from control tests,
• no test results were saved in the period in question, e.g. all test results in memory are more than 7 days old,

The chronological order of the test results in the memory has been interrupted.

• The ambient temperature or the temperature of the meter is too low or too high for a test. 
• Ensure that the ambient temperature is between +8 and +42 °C and wait for the meter to adapt to that temperature.

• Your meter measures blood glucose within a defined range (0.6–33.3 mmol/L or 10-600 mg/dL).
• The display may indicate that your blood glucose is lower than the measuring range of the system (0.6 mmol/L or 10 mg/dL).

Important: If the display reflects how you feel then follow the relevant instructions given by your healthcare professional for possible hypoglycaemia immediately and repeat the test.

If the display does not match how you feel perform a control test and repeat the blood glucose test.

If the new test result still does not reflect the way you feel contact your healthcare professional for further advice. Or if you think there is a problem with the meter call Accu-Chek ExtraCare Line at 6272 9200.

• Your meter measures blood glucose within a defined range (0.6–33.3 mmol/L or 10-600 mg/dL).
• The display may indicate that your blood glucose is above the measuring range of the system (33.3 mmol/L or 600mg/dL). 

Important: If the display reflects how you feel then follow the relevant instructions given by your healthcare professional for possible hyperglycaemia immediately and repeat the test.

If the display does not match how you feel perform a control test and repeat the blood glucose test,

If the new test result still does not reflect the way you feel contact your healthcare professional for further advice. Or if you think there is a problem with the meter call Accu-Chek ExtraCare Line at 6272 9200.