Sorry, you need to enable JavaScript to visit this website.
text sizeaaa
Singapore
hamburger overlay

How to pair my Accu-Chek Guide Me Blood Glucose Meter with mySugr App

Patient Journey Sharing

how-to videos

view all videos

Frequently Asked Questions

Testing blood sugar (glucose)

Failure to test could cause a delay in therapy decisions and may potentially lead to a serious medical condition. Therefore it is strongly recommended to:

  • Have a spare set of batteries, because battery life may vary due to factors such as temperature and battery manufacturer.
  • Have a back-up testing method available. An example of a back-up testing method would be a back-up meter and strips. Ask your healthcare professional or pharmacist about other possible back-up methods.
  • If you have further questions, please contact our Accu-Chek ExtraCare customer service line at 6272 9200 to obtain further support.

Meter care and battery

  1. Move the meter to a more moderate environment (e.g. room temperature) to ensure optimal battery life performance.
  2. Perform a meter reset by doing the following:
    • Remove the batteries,
    • Press and hold the Power/Set/OK button for at least 2 seconds,
    • Wait at least 20 seconds before reinserting the batteries
    • Reinsert the batteries.
  3. If the problem still occurs after performing a meter reset, then replace the batteries with new ones according to the instructions in the user manual. Use high quality batteries in the meter, such as Panasonic. 
  4. If replacing the batteries does not correct the situation, please contact our Accu-Chek ExtraCare customer service line at 6272 9200 to obtain further support.
  1. Move the meter to a more moderate environment (e.g. room temperature) to ensure optimal battery life performance. 
  2. Turn the meter off, then turn the meter back on.
  3. If the problem still occurs, perform a meter reset by doing the following:
    • Remove the batteries
    • Press and hold the Power/Set/OK button for at least 2 seconds
    • Wait at least 20 seconds before reinserting the batteries
    • Reinsert the batteries. 
  4. If the problem still occurs after performing a meter reset, then replace the batteries with new ones according to the instructions in the user manual. Use high quality batteries in the meter, such as Panasonic. 
  5. If replacing the batteries does not correct the situation, please contact our Accu-Chek ExtraCare customer service at 6272 9200 to obtain further support.

Don't worry. Your blood glucose data will remain in meter memory when you change the batteries. You may also consider connecting your meter to mySugr app for easy access of your blood glucose readings via mobile app. Click here for more information.

To replace the batteries:

  • Open the child-resistant battery door by inserting a narrow object, such as a pen, into the slot. Push the tab in the direction of the arrow and lift the battery door up.
  • Remove the old batteries.
  • Slide the new batteries under the black tabs with the (+) side facing up. Put the battery door back in place and snap it closed. Immediately discard the old batteries.

The Accu-Chek Guide Me meter uses two 3-volt lithium batteries, coin cell type CR2032. CR2032 lithium batteries are widely available for purchase at retail stores in Singapore.

General Questions

Accu-Chek Guide Me system uses Accu-Chek Guide test strips. The Accu-Chek Guide test strip has a wide dosing area that makes blood application effortless by applying a small blood sample anywhere along the yellow edge of the dosing area. The test strips are packed in a spill-resistant vial that makes it easy to remove just one strip at a time.

See Health and Safety Information

Still can't find what you need?

We want your feedback!

GO

Accu-Chek Guide Me

Item Description

Checking your blood glucose doesn’t have to get in the way of your life. The Accu‑Chek Guide Me system is designed for quick, accurate testing, so you can get your number without giving it a second thought. The new Accu‑Chek Guide Me system is designed to be simply easy for quick, accurate testing.

 

Please refer to the User’s Manual provided with your Accu-Chek Guide Me meter. The battery door is opened by inserting a narrow object (a tool such as a screwdriver or key) into the slot to open the battery compartment by pushing the tab in the direction of the arrow and lifting the door up.

 

Product Manuals

Benefits and Features

Large, easy-to-read display. Simply see test results.

Proven accuracy - fulfills the EN ISO standard 15197:2015 and delivers even tighter 10/10 accuracy1,2

Automatically log results to your phone. Quickly track blood sugar, meals and more on the mySugr app

Wide test strip dosing area just a small drop of blood

Spill resistant vial designed to hold strips tightly in place

1. EN ISO 15197:2015. In vitro diagnostic test system requirements for blood glucose monitoring systems for self-testing in managing diabetes mellitus.

2. Brazg RL, Klaff LJ, Sussman AM. New generation blood glucose monitoring system exceeds international accuracy standards. J Diabetes Sci Technol. 2016;10(6):1414-1415

 

Display:

LCD

Dimensions and weight:

76 x 48 x 16 mm (LWH)

43 g (with batteries)

Battery:

2 3-volt coin-cell batteries (CR2032)

WARNING – KEEP BATTERIES OUT OF REACH OF CHILDREN. If you suspect your child has swallowed or inserted a button battery immediately call the 24-hour Poisons Information Centre on 13 11 26 for fast, expert advice.

Ports:

Micro USB

Wireless:

Bluetooth®

Test Strip:

Accu-Chek Guide

Accuracy:

10/10 accuracy (Data on file)

Results:

Less than 4 seconds

Blood sample size:

0.6 μl

Memory:

720 diary records and 30 control results

Test averages:

7, 14, 30, 90 days