FAQ Listing

It is possible to use the Accu-Chek Spirit Combo Insulin Pump during air travel. However there are some aspects which need to be considered: Please disconnect your infusion set during take- off and landing. Rapid and extreme changes in air pressure, for example in an air plane that is taking off or landing can influence insulin delivery, especially if there are air bubbles in the cartridge or tubing. Turn off Bluetooth on both devices (pump and meter) to prevent communication between pump and meter to comply with flight safety instructions.

Your healthcare professional will prescribe the insulin that is appropriate for you. 

Make sure you have a new 3-volt, lithium coin cell battery (CR 2032), to insert. Open the battery door on the back of the meter, remove the old battery for at least 20 seconds, and press any button on the meter. Insert the new battery with the “+” sign facing out. Snap the battery door back into place. Press the on/off button, and the meter will beep. Setup and hour are flashing on the display. If the date and time are correct, press and hold the on/off button for about 4 seconds. Release the button, and you’re done.

Similarily to all the other Accu-Chek test strips, the Accu-Chek Instant test strip can be used until printed expiry date with proper storage and handling.

It is not possible to  delete stored results from meter end. Once 500 blood glucose results are in the memory, adding a new result causes the oldest one to be deleted.

The meter uses 1x 3-volt lithium coin cell battery (CR 2032) found in many stores.

Be sure to clean the areas around slots and openings, while being careful not to get any moisture in them. You should also wipe down the entire meter surface, including the meter display. To clean your meter: DO Ensure meter is off Gently wipe the meter’s surface with a soft cloth slightly dampened with 70% isopropyl alcohol Squeeze out any excess liquid from the cloth before you wipe the meter surface DO NOT Get any moisture in the test strip slot Spray any cleaning solution directly onto the meter Immerse the meter in water or liquid Pour liquid into the meter

Your battery should last for approximately 2,000 tests.

No, the USB cable does not charge the meter’s batteries.

Yes, the target ranges in the meter can be changed using the device settings on the Accu‑Chek Connect Online system or the Accu‑Chek Smart Pix system.

Yes, at least 720 results will remain in the meter’s memory at all times.

Due to its special drum mechanism, only the Accu-Chek FastClix lancet drum can be used in the Accu-Chek FastClix lancing device.

Optimal control requires a balanced approach. Insulin pump can certainly help you control your blood glucose level, but eating properly, monitoring your blood glucose and regular activity are equally important. The insulin pump doesn't take care of your diabetes—you do.

Visit your meter's Screen Messages page for a list of messages and definitions or refer to Accu-Chek Performa user manual for more information.

For the Accu‑Chek Instant meter, the date and time will be set and displayed during the process of setting up an Accu‑Chek Connect Online account or Accu-Chek Smart Pix system via USB cable. The date and time will match that of the connected device.

To replace the batteries: Open the battery door on the back of the meter With both of the "+" signs facing up, slide the new batteries under the grey tabs Replace the battery door and snap it closed.

To replace the batteries: Open the child-resistant battery door by inserting a narrow object, such as a pen, into the slot. Push the tab in the direction of the arrow and lift the battery door up. Remove the old batteries. Slide the new batteries under the black tabs with the (+) side facing up. Put the battery door back in place and snap it closed. Immediately discard the old batteries.

The meter includes an additional internal battery that retains the time and date for up to 72 hours. So when the battery is changed, no memory is lost.

Clean and disinfect your meter once a week, or any time blood gets on the meter. You should also clean the meter before allowing anyone else to handle it.

Don’t worry—your information will be saved when you change the batteries.

The Accu-Chek Spirit Combo Insulin Pump is fully functional without the meter and can be operated manually. If you forget the meter, you will be unable to perform a bG check or receive bolus advice. You will need to calculate your insulin requirement manually and deliver the bolus using the pump.

The system warranty coverage is against manufacturing defects. If your insulin pump or meter malfunctions due to intentional or unintentional misuse or mishandling, or if it is lost or stolen, any repair or replacement to the pump and meter is not covered under warranty. 

The Accu-Chek infusion sets offer a Luer-lock connection. It can be connected to all Accu-Chek Insulin Pumps.

iOS users can pair a maximum of three blood glucose meters. Android devices allow a maximum of one meter to pair.  

Accu-Chek Guide system uses Accu-Chek Guide test strips. The strips have a wide dosing area which requires a small blood sample. The strips are packed in a spill resistant vial that makes it easy to remove just one strip at a time. The Accu-Chek Guide meter is not compatible with other Accu-Chek test strips.

200 units

The Accu-Chek Spirit Combo Insulin Pump can withstand brief accidental water contact such as rain, water splashes or accidental immersion (IPX8). Before taking a bath or going into a whirlpool, shower or swimming pool, you should disconnect and remove your pump. Your Accu-Chek Performa Combo meter is not waterproof and must be kept dry at all times.

Like other electronic and communications equipment, the Bluetooth service on the Accu-Chek Combo system must be switched off for the pump and meter if directed by the airline. While the Bluetooth service is off, the Accu-Chek Spirit Combo Insulin Pump can be operated independently of the Accu-Chek Performa Combo meter. To turn Bluetooth service off on the Accu-Chek Spirit Combo Insulin Pump, go to the Bluetooth Settings menu. On the Accu-Chek Performa Combo meter, go into the Settings menu, then Meter, then Bluetooth. Follow the instructions given on the screen.

You can only pair the Accu-Chek Performa Combo meter with your Accu-Chek Spirit Combo Insulin Pump.

In range (green): 3.9-8.9 mmol/L, below range (red): 3.8-0.6 mmol/L, above range (blue): 9.0–33.3 mmol/L.

Move the meter to a more moderate environment (e.g. room temperature) to ensure optimal battery life performance. Perform a meter reset by doing the following: Remove the batteries, Press and hold the Power/Set/OK button for at least 2 seconds, Reinsert the batteries. If the problem still occurs after performing a meter reset, then replace the batteries with new ones according to the instructions in the user manual. Use high quality batteries in the meter, such as Panasonic.  If replacing the batteries does not correct the situation, please contact our Accu-Chek ExtraCare customer service line at 6272 9200 to obtain further support.

Move the meter to a more moderate environment (e.g. room temperature) to ensure optimal battery life performance. Perform a meter reset by doing the following: Remove the batteries, Press and hold the Power/Set/OK button for at least 2 seconds, Wait at least 20 seconds before reinserting the batteries Reinsert the batteries. If the problem still occurs after performing a meter reset, then replace the batteries with new ones according to the instructions in the user manual. Use high quality batteries in the meter, such as Panasonic.  If replacing the batteries does not correct the situation, please contact our Accu-Chek ExtraCare customer service line at 6272 9200 to obtain further support.

No. Accu-Chek Performa blood glucose meters are designed exclusively for use with Accu-Chek Performa test strips.

No. Insulin pumps are worn outside the body. They do not require any surgery or invasive procedures and can be disconnected as needed.

Failure to test could cause a delay in therapy decisions and may potentially lead to a serious medical condition. Therefore it is strongly recommended to: Have a spare set of batteries, because battery life may vary due to factors such as temperature and battery manufacturer. Have a back-up testing method available. An example of a back-up testing method would be a back-up meter and strips. Ask your healthcare professional or pharmacist about other possible back-up methods. If you have further questions, please contact our Accu-Chek ExtraCare customer service line at 6272 9200 to obtain further support.

The drum can be disposed of in the household waste.

No. You should never use your insulin pump near electromagnetic fields such as x-ray, computer tomography (CT) or MRI. Disconnect and remove your pump and leave it outside these areas. If you do not follow this instruction your pump can be damaged and quit operation. Regarding infusion sets, there is no need to remove a steel needle infusion set for X-Ray or CT. However, we do recommend you completely remove a steel infusion set for MRI scans.

You'll need infusion sets (the tubing and connectors to attach the pump to your body), cartridges for the insulin, adapters (which connect the cartridge to the infusion set), batteries, battery covers and blood glucose monitoring supplies.

The Accu-Chek LinkAssist insertion device has been developed exclusively for the automatic insertion of Accu-Chek FlexLink infusion sets.

The disconnectable Accu-Chek infusion sets allow you the freedom to disconnect from your insulin pump altogether for the duration of your activity. Talk to your healthcare professional about time off the insulin pump for sports or a day at the beach.

Yes. The Accu-Chek Connect diabetes management system is designed to be personalized. So if you want to take advantage of a full range of features, you can—or you can decide what functions are most important to you. 

Yes, it is approved for blood sample types including capillary, venous, arterial, and neonatal.

Move the meter to a more moderate environment (e.g. room temperature) to ensure optimal battery life performance.  Turn the meter off, then turn the meter back on. If the problem still occurs, perform a meter reset by doing the following: Remove the batteries Press and hold the Power/Set/OK button for at least 2 seconds Reinsert the batteries.  If the problem still occurs after performing a meter reset, then replace the batteries with new ones according to the instructions in the user manual. Use high quality batteries in the meter, such as Panasonic.  If replacing the batteries does not correct the situation, please contact our Accu-Chek ExtraCare customer service at 6272 9200 to obtain further support.

No. A used drum is easy recognized by the red stripe. 

200 units

The Accu-Chek Spirit Combo Insulin Pump will not be affected by walk-through metal detectors. We recommend you do not put either the pump or the meter through the carry-on baggage X-Ray machine. For full body scanners, we recommend putting your pump into STOP mode to avoid the chance of any interference with a body scanner machine. We recommend you obtain a letter from your healthcare professional stating you have diabetes, will be wearing an insulin pump and will be carrying consumables. Theoretically a strong magnetic field can lead to a permanent defect in the pump but we have no known case of such defect.

In addition to blood glucose results and insulin doses, you can track lab test results such as cholesterol, kidney screenings and HbA1c, plus blood pressure, medications, insulin, weight, food and activity, upcoming appointments and more. Include as much—or as little—information as you want in your reports.

Move the meter to a more moderate environment (e.g. room temperature) to ensure optimal battery life performance.  Turn the meter off, then turn the meter back on. If the problem still occurs, perform a meter reset by doing the following: Remove the batteries Press and hold the Power/Set/OK button for at least 2 seconds Wait at least 20 seconds before reinserting the batteries Reinsert the batteries.  If the problem still occurs after performing a meter reset, then replace the batteries with new ones according to the instructions in the user manual. Use high quality batteries in the meter, such as Panasonic.  If replacing the batteries does not correct the situation, please contact our Accu-Chek ExtraCare customer service at 6272 9200 to obtain further support.

Keep your drums clean and protect them from extreme temperatures. Do not store them in a hot car or in the refrigerator. 

Expired lancets should not be used. The use of an expired lancet may cause an infection at the puncture site as the lancet may have lost its sterility.