How do I set the date and time without using the meter button?
For the Accu‑Chek Instant meter, the date and time will be set and displayed during the process of setting up an Accu‑Chek Connect Online account or Accu-Chek Smart Pix system via USB cable. The date and time will match that of the connected device.
Does the battery charge if the meter is connected to a USB port?
No, the USB cable does not charge the meter’s batteries.
How long will the battery last in my meter?
Your battery should last for approximately 2,000 tests.
What type of battery is used?
The meter uses 1x 3-volt lithium coin cell battery (CR 2032) found in many stores.
Can I delete stored results?
It is not possible to delete stored results from meter end. Once 500 blood glucose results are in the memory, adding a new result causes the oldest one to be deleted.
Which other drums or lancets are compatible for use with the Accu-Chek FastClix lancing device?
Due to its special drum mechanism, only the Accu-Chek FastClix lancet drum can be used in the Accu-Chek FastClix lancing device.
How long does Accu-Chek Instant test strips last after opening?
Similarily to all the other Accu-Chek test strips, the Accu-Chek Instant test strip can be used until printed expiry date with proper storage and handling.
After the data is transferred to the Accu‑Chek Connect Online system or Accu-Chek Smart Pix system, is this data still stored in the meter?
Yes, at least 720 results will remain in the meter’s memory at all times.
How do I change the battery in my Accu-Chek Performa blood glucose meter?
Make sure you have a new 3-volt, lithium coin cell battery (CR 2032), to insert. Open the battery door on the back of the meter, remove the old battery for at least 20 seconds, and press any button on the meter. Insert the new battery with the “+” sign facing out. Snap the battery door back into place. Press the on/off button, and the meter will beep. Setup and hour are flashing on the display. If the date and time are correct, press and hold the on/off button for about 4 seconds. Release the button, and you’re done.
How to clean and disinfect my meter?
Be sure to clean the areas around slots and openings, while being careful not to get any moisture in them. You should also wipe down the entire meter surface, including the meter display. To clean your meter: DO Ensure meter is off Gently wipe the meter’s surface with a soft cloth slightly dampened with 70% isopropyl alcohol Squeeze out any excess liquid from the cloth before you wipe the meter surface DO NOT Get any moisture in the test strip slot Spray any cleaning solution directly onto the meter Immerse the meter in water or liquid Pour liquid into the meter
Can the target ranges be changed?
Yes, the target ranges in the meter can be changed using the device settings on the Accu‑Chek Connect Online system or the Accu‑Chek Smart Pix system.
What test strips are used with the Accu-Chek Guide meter?
Accu-Chek Guide system uses Accu-Chek Guide test strips. The strips have a wide dosing area which requires a small blood sample. The strips are packed in a spill resistant vial that makes it easy to remove just one strip at a time. The Accu-Chek Guide meter is not compatible with other Accu-Chek test strips.
How do I change the batteries?
To replace the batteries: Open the battery door on the back of the meter With both of the "+" signs facing up, slide the new batteries under the grey tabs Replace the battery door and snap it closed.
What are the default target ranges?
In range (green): 3.9-8.9 mmol/L, below range (red): 3.8-0.6 mmol/L, above range (blue): 9.0–33.3 mmol/L.
Can I use a test strip from another Accu-Chek system in the Accu-Chek Performa blood glucose meter?
No. Accu-Chek Performa blood glucose meters are designed exclusively for use with Accu-Chek Performa test strips.
Will my data be lost when the batteries are removed?
Don’t worry—your information will be saved when you change the batteries.
Can features be turned off if they are not being used or needed?
Yes. The Accu-Chek Connect diabetes management system is designed to be personalized. So if you want to take advantage of a full range of features, you can—or you can decide what functions are most important to you.
What should I do if my meter will not power on or has short battery life?
Move the meter to a more moderate environment (e.g. room temperature) to ensure optimal battery life performance. Perform a meter reset by doing the following: Remove the batteries, Press and hold the Power/Set/OK button for at least 2 seconds, Reinsert the batteries. If the problem still occurs after performing a meter reset, then replace the batteries with new ones according to the instructions in the user manual. Use high quality batteries in the meter, such as Panasonic. If replacing the batteries does not correct the situation, please contact our Accu-Chek ExtraCare customer service line at 6272 9200 to obtain further support.
Can I reuse a drum?
No. A used drum is easy recognized by the red stripe.
What types of health information can I track with the Accu-Chek Connect diabetes management system?
In addition to blood glucose results and insulin doses, you can track lab test results such as cholesterol, kidney screenings and HbA1c, plus blood pressure, medications, insulin, weight, food and activity, upcoming appointments and more. Include as much—or as little—information as you want in your reports.
Can more than one meter be paired to the mySugr app?
iOS users can pair a maximum of three blood glucose meters. Android devices allow a maximum of one meter to pair.
When should the meter and lancing device be cleaned and disinfected?
Clean and disinfect your meter once a week, or any time blood gets on the meter. You should also clean the meter before allowing anyone else to handle it.
What is the right way to store the drums?
Keep your drums clean and protect them from extreme temperatures. Do not store them in a hot car or in the refrigerator.
How do I safely dispose of a used drum?
The drum can be disposed of in the household waste.
Is it possible to test with different blood sample types?
Yes, it is approved for blood sample types including capillary, venous, arterial, and neonatal.
What should I do if my meter is powered on and displaying an E-9 error or low battery icon?
Move the meter to a more moderate environment (e.g. room temperature) to ensure optimal battery life performance. Turn the meter off, then turn the meter back on. If the problem still occurs, perform a meter reset by doing the following: Remove the batteries Press and hold the Power/Set/OK button for at least 2 seconds Reinsert the batteries. If the problem still occurs after performing a meter reset, then replace the batteries with new ones according to the instructions in the user manual. Use high quality batteries in the meter, such as Panasonic. If replacing the batteries does not correct the situation, please contact our Accu-Chek ExtraCare customer service at 6272 9200 to obtain further support.
Is the time and date or memory lost when the battery is removed?
The meter includes an additional internal battery that retains the time and date for up to 72 hours. So when the battery is changed, no memory is lost.
Where can I find out what an error code or screen message is telling me?
Visit your meter's Screen Messages page for a list of messages and definitions or refer to Accu-Chek Performa user manual for more information.
Can the Accu-Chek FastClix lancing device be used on more than one person?
No. It is intended to be used by one person only and shall not be used on multiple users. If someone else uses your lancing device there is an increased risk of cross infections.
What is the right way to clean the Accu-Chek Softclix lancing device and how often should I clean it?
To keep your lancing device in good condition, clean it regularly and wipe off any blood from it immediately. Clean your lancing device from the outside only. Never dip the Accu-Chek Softclix lancing device in water or any other liquid. This may damage internal parts, and impair operation of the lancing device. Follow a weekly cleaning regimen using alcohol wipes. In addition, thoroughly wipe the inside of the cap using a cotton bud moistened with 70% Isopropyl Alcohol. Other substances used for cleaning may attack the plastic and stop the lancing device from operating properly. Do not clean the Accu-Chek Softclix lancets. Allow your Accu-Chek Softclix lancing device enough time to dry thoroughly. Check your package insert for detailed instructions on how to clean the lancing device.
How many units are packed in a box?
What type of insulin is used with a pump?
Your healthcare professional will prescribe the insulin that is appropriate for you.
Can I wear the insulin pump during air travel / in the airplane?
It is possible to use the Accu-Chek Spirit Combo Insulin Pump during air travel. However there are some aspects which need to be considered: Please disconnect your infusion set during take- off and landing. Rapid and extreme changes in air pressure, for example in an air plane that is taking off or landing can influence insulin delivery, especially if there are air bubbles in the cartridge or tubing. Turn off Bluetooth on both devices (pump and meter) to prevent communication between pump and meter to comply with flight safety instructions.
Which infusion sets work with the Accu-Chek LinkAssist insertion device?
The Accu-Chek LinkAssist insertion device has been developed exclusively for the automatic insertion of Accu-Chek FlexLink infusion sets.
Which pump does my set fit on?
The Accu-Chek infusion sets offer a Luer-lock connection. It can be connected to all Accu-Chek Insulin Pumps.
Can I apply blood to any part of a test strip? Does it influence test results?
The easy-edge of the Accu‑Chek Instant test strip has a wide dosing area. Blood sample can be dosed anywhere along the yellow edge. This does not influence the test results as long as the yellow window is fully filled.
What can I do to ensure I can run a test whenever needed?
Failure to test could cause a delay in therapy decisions and may potentially lead to a serious medical condition. Therefore it is strongly recommended to: Have a spare set of batteries, because battery life may vary due to factors such as temperature and battery manufacturer. Have a back-up testing method available. An example of a back-up testing method would be a back-up meter and strips. Ask your healthcare professional or pharmacist about other possible back-up methods. If you have further questions, please contact our Accu-Chek ExtraCare customer service line at 6272 9200 to obtain further support.
Can I re-select a lancet used before?
No, for safety and hygienic reasons it is not possible to rotate the lancet drum backwards to a lancet which has been previously used.
What happens if I use an expired drum?
The use of an expired lancet (drum) may cause an infection at the puncture site as the lancet may have lost its sterility.
What type of batteries are used?
The Accu-Chek Guide system uses two readily available CR2032 lithium coin batteries.
Is it possible to test with different blood sample types?
Yes. Capillary blood for in-meter dosing. Venous, Arterial and Neonatal blood for outside-meter dosing
Can I delete stored results?
It is not possible to delete stored results.
Which depth setting is pre-set?
Medium depth setting
How many units are packed in a box?
If I use an insulin pump will I automatically have optimal control of my blood glucose level?
Optimal control requires a balanced approach. Insulin pump can certainly help you control your blood glucose level, but eating properly, monitoring your blood glucose and regular activity are equally important. The insulin pump doesn't take care of your diabetes—you do.
What should I do if the infusion set gets stuck in the Accu-Chek LinkAssist insertion device?
In case the infusion set gets stuck in the insertion device, ensure the safety catch is in place; carefully push the tensioning element back into the base without pointing the insertion device toward any body part or somebody else. Make sure not to compress the base during application.
How do I set or change the time and date on my meter?
Your meter comes with the batteries already installed and a preset time and date. You may need to change the time to match your time zone to reflect the time change. To change these settings: Press and release the On/Off button to turn the meter on. The flashing test strip symbol appears. NOTE: If this is the first time your meter has been turned on, it will automatically enter the set-up mode, and "Set-up" and the hour will flash on the display. Skip to Step 3 to change the time or, if the date and time are correct, press and hold the On/Off button to exit the set-up mode. To enter the set-up mode, press and hold the On/Off button for about four seconds. “Set-up” and the hour flash on the display. Press and release the arrows to decrease or increase the hour. Press and hold the arrows to scroll faster. Press and release the On/Off button to set the hour. The minutes flash. Repeat steps 3 and 4 to set the minutes, AM/PM, month, day and year. The flashing field is the one you are changing. Once you set the correct time and date, press and hold the On/Off button until the flashing test strip symbol appears.
What is the patented Clixmotion® technology?
The Clixmotion technology is the principle of guided lancet motion, meaning that both the forward and return motion of the lancet is precisely controlled, with minimized vibrations and oscillations. This special guided motion is the key to gentle blood sampling. The lancet needs just a few milliseconds to penetrate the skin with a motion designed to minimize lateral movement and reduce the sensation of pain as fewer nerve endings are disturbed. In the skin, the lancet is brought to a precise stop and then actively retracted immediately. This fast, controlled lancet motion helps to reduce the risk of skin and nerve-end damage.
Can I use a lancet more than once?
Lancets are for single use only due to hygienic reasons and because the needle will become dull with repeated use. Hence a new, sterile lancet should be used each time you perform a test.
What happens if expired lancets are used?
Expired lancets should not be used. The use of an expired lancet may cause an infection at the puncture site as the lancet may have lost its sterility.