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Contact Us

Thank you for visiting

If you have a question or concern relating to Accu-Chek products, please call or email us.

Emails will be attended to during normal business hours. Please allow up to 4 working days for a response.

Please note that this site is not intended or designed for reporting product related adverse events to our company. To report a product related adverse event please contact the Accu-Chek ExtraCare Customer Service Line directly at 6272 9200 (for Singapore).

In the event of a health emergency please contact Emergency Services at 995 or seek advice from your healthcare professional.

Accu-Chek ExtraCare Customer Service Line: 
Phone:+65-6272 9200 
Hours: 9:00am to 5:00pm (closed for lunch from 12:00pm to 1:00pm with effect from 1 Jan 2020
Monday to Friday excluding public holidays
Email: [email protected]

Postal Address:
Roche Diabetes Care Asia Pacific Pte. Ltd.
8 Kallang Avenue #11-07/09 Aperia Tower 1
Singapore 339509

Important Announcement:

With immediate effect, Accu-Chek ExtraCare customer service will be closed until further notice in view of current Coronavirus outbreak situation. Should you require customer support, please contact us via phone call or email. 

We apologize for the inconvenience caused. 


We will get back to you as soon as possible within 4 working days

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