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Frequently Asked Questions

Testing blood sugar (glucose)

Failure to test could cause a delay in therapy decisions and may potentially lead to a serious medical condition. Therefore it is strongly recommended to:

  • Have a spare set of batteries, because battery life may vary due to factors such as temperature and battery manufacturer.
  • Have a back-up testing method available. An example of a back-up testing method would be a back-up meter and strips. Ask your healthcare professional or pharmacist about other possible back-up methods.
  • If you have further questions, please contact our Accu-Chek ExtraCare customer service line at 6272 9200 to obtain further support.

Meter care and battery

  1. Move the meter to a more moderate environment (e.g. room temperature) to ensure optimal battery life performance.
  2. Perform a meter reset by doing the following:
    • Remove the batteries,
    • Press and hold the Power/Set/OK button for at least 2 seconds,
    • Reinsert the batteries.
  3. If the problem still occurs after performing a meter reset, then replace the batteries with new ones according to the instructions in the user manual. Use high quality batteries in the meter, such as Panasonic. 
  4. If replacing the batteries does not correct the situation, please contact our Accu-Chek ExtraCare customer service line at 6272 9200 to obtain further support.
  1. Move the meter to a more moderate environment (e.g. room temperature) to ensure optimal battery life performance. 
  2. Turn the meter off, then turn the meter back on.
  3. If the problem still occurs, perform a meter reset by doing the following:
    • Remove the batteries
    • Press and hold the Power/Set/OK button for at least 2 seconds
    • Reinsert the batteries. 
  4. If the problem still occurs after performing a meter reset, then replace the batteries with new ones according to the instructions in the user manual. Use high quality batteries in the meter, such as Panasonic. 
  5. If replacing the batteries does not correct the situation, please contact our Accu-Chek ExtraCare customer service at 6272 9200 to obtain further support.

Don’t worry—your information will be saved when you change the batteries.

To replace the batteries:

  • Open the battery door on the back of the meter by pushing the tab toward the door, and pull the door up and open.
  • Push the “hand” button to release the old batteries, then simply slide them out.
  • With both of the "+" signs facing up, slide the new batteries under the black tabs and the hand button.
  • Replace the battery door and snap it closed.

The Accu-Chek Guide system uses two readily available CR2032 lithium coin batteries.

General Questions

Accu-Chek Guide system uses Accu-Chek Guide test strips. The strips have a wide dosing area which requires a small blood sample. The strips are packed in a spill resistant vial that makes it easy to remove just one strip at a time. The Accu-Chek Guide meter is not compatible with other Accu-Chek test strips.

See Health and Safety Information

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Accu-Chek Guide

Item Description

The Accu-Chek Guide meter offers surprisingly clever solutions to help make blood glucose testing easier. Proven accuracy1,2,3 gives you result you can trust, along with spill-resistant test strip vial making strip removal easier. Plus, a strip port light, wide test strip dosing area and strip ejector button help take the hassle out of everyday testing.4

 

References:
1. ISO 15197:2013.
2. Accu-Chek Guide Test Strip package insert.
3. Brazg, RL., et al., J Diabetes Sci Technol 2016, Vol. 10(6) 1414–1415. 4. Harvey, C., et al., J Diabetes Sci Technol, 10(5): 1136-1141.

WIRELESS TECHNOLOGY

Bluetooth®

DISPLAY

Backlit LCD

RESULTS

Less than 4 seconds

SIZE

80 x 47 x 20 MM

BATTERY TYPE

2 x 3-volt lithium batteries (CR2032)

TEST STRIP

Accu-Chek Guide

LANCING DEVICE

Accu-Chek FastClix

Benefits and Features
  • No more scattered strips – the spill-resistant vial helps you remove one strip at a time
  • Wide test strip dosing area – apply a small drop of blood anywhere along the wide yellow edge
  • Receive test results in less than 4 seconds
  • Test in any light, thanks to a bright, backlit display and a strip port light
  • Eject used test strips from the meter with the push of a button
  • Follow step-by-step, written testing instructions on the display, if needed
  • Customize target ranges, add test markers and comments and set up pattern alerts to quickly and easily assess how you are doing
  • Enjoy virtually pain free1 testing with the included Accu-Chek FastClix lancing device

 

Reference: 1. Kocher S, Tshiananga JKT, Koubek R. Comparison of lancing devices for self-monitoring of blood glucose regarding lancing pain. J Diabetes Sci Technol 2009;3(5):1136-1143.

Additional Specifications
Display:

LCD with backlight

Sample size:

0.6 μL

Power supply:

2 x 3-volt lithium batteries (CR2032)

Memory Capacity:

720 diary records plus 32 control tests

Dimensions:

80 x 47 x 20 mm

Weight:

Approximately 40 g with batteries

Data port:

Micro USB

Test principle:

Electrochemical

Test averages:

7, 14, 30, 90 days

Data management:

On-board logbook, averages and pattern detection; Data can be downloaded and stored in the cloud and can be accessed online via the Accu-Chek Connect Online diabetes management system

Additional features:

Auto power off after 90 seconds

 

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