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FAQ Listing

Yes, at least 720 results will remain in the meter’s memory at all times.
Yes, the target ranges in the meter can be changed using the device settings on the Accu‑Chek Connect Online system or the Accu‑Chek Smart Pix system.
In range (green): 3.9-8.9 mmol/L, below range (red): 3.8-0.6 mmol/L, above range (blue): 9.0–33.3 mmol/L.
For the Accu‑Chek Instant meter, the date and time will be set and displayed during the process of setting up an Accu‑Chek Connect Online account or Accu-Chek Smart Pix system via USB cable. The date and time will match that of the connected device.
Yes. The Accu-Chek Connect diabetes management system is designed to be personalized. So if you want to take advantage of a full range of features, you can—or you can decide what functions are most important to you. 
In addition to blood glucose results and insulin doses, you can track lab test results such as cholesterol, kidney screenings and HbA1c, plus blood pressure, medications, insulin, weight, food and activity, upcoming appointments and more. Include as much—or as little—information as you want in your reports.
The Accu-Chek infusion sets offer a Luer-lock connection. It can be connected to all Accu-Chek Insulin Pumps.
The disconnectable Accu-Chek infusion sets allow you the freedom to disconnect from your insulin pump altogether for the duration of your activity. Talk to your healthcare professional about time off the insulin pump for sports or a day at the beach.
Pain at the infusion site may be a sign that you are using a set which does not penetrate at the right depth for you (this can especially affect children or very lean users).  For 90° insertion sets, talk to your healthcare professional about the possibility of switching to a different cannula length.
In order to help keep sites free of infection, we recommend that sites be changed at least every 2 days (48 hours) for steel needle sets and every 3 days (72 hours) for soft cannula sets. It is important to always check your blood glucose level 1-3 hours after inserting a new set, to make sure that it's functioning properly. Talk to your healthcare professional about how often should you change your infusion set.
Using hypoallergenic materials is a high priority for Accu-Chek. Our infusion sets are latex- and PVC-free, and glues and solvents are used as little as possible. The adhesive tape is also specially designed to allow the skin underneath it to breathe. However, allergic reactions can never fully be ruled out. Sometimes they develop suddenly, even if you have used the same product for years. If an allergic reaction should occur, ask your healthcare professional about products that can help you continue a comfortable therapy.
The Accu-Chek LinkAssist insertion device has been developed exclusively for the automatic insertion of Accu-Chek FlexLink infusion sets.
In case the infusion set gets stuck in the insertion device, ensure the safety catch is in place; carefully push the tensioning element back into the base without pointing the insertion device toward any body part or somebody else. Make sure not to compress the base during application.
Yes. This enables you to reach hard-to-access infusion sites, e.g. on your lower back.
If needed, wipe the outside of the Accu-Chek LinkAssist insertion device with a cloth moistened beforehand with water, a mild hand soap or a standard disinfectant (e.g. 70% ethyl alcohol). Do not dip the insertion device into the cleaning fluid. Dry the insertion device thoroughly with a soft, clean cloth.
Do not store the Accu-Chek LinkAssist device pre-tensioned. The tensioning element should be completely outside of the base. Avoid storing the insertion device in extreme temperatures, such as a hot car in the summer.
The elongated perforation mark on the self-adhesive backing directs you to the location of the tube connection.
Healthcare professionals and Diabetes Nurse Educators are a valuable source of information and training for all people with diabetes, which you should take advantage of regularly. It is not necessary, however, to get professional instruction before using Accu-Chek LinkAssist for the first time. Just follow the instructions for use contained in the packaging.
No. The Accu-Chek LinkAssist insertion device is exclusively for use on one person. It must not be used on several people.
It is possible to use the Accu-Chek Spirit Combo Insulin Pump during air travel. However there are some aspects which need to be considered: Please disconnect your infusion set during take- off and landing. Rapid and extreme changes in air pressure, for example in an air plane that is taking off or landing can influence insulin delivery, especially if there are air bubbles in the cartridge or tubing. Turn off Bluetooth on both devices (pump and meter) to prevent communication between pump and meter to comply with flight safety instructions.
Your healthcare professional will prescribe the insulin that is appropriate for you. 
Optimal control requires a balanced approach. Insulin pump can certainly help you control your blood glucose level, but eating properly, monitoring your blood glucose and regular activity are equally important. The insulin pump doesn't take care of your diabetes—you do.
No. Insulin pumps are worn outside the body. They do not require any surgery or invasive procedures and can be disconnected as needed.
You'll need infusion sets (the tubing and connectors to attach the pump to your body), cartridges for the insulin, adapters (which connect the cartridge to the infusion set), batteries, battery covers and blood glucose monitoring supplies.
The system warranty coverage is against manufacturing defects. If your insulin pump or meter malfunctions due to intentional or unintentional misuse or mishandling, or if it is lost or stolen, any repair or replacement to the pump and meter is not covered under warranty. 
The Accu-Chek Spirit Combo Insulin Pump is fully functional without the meter and can be operated manually. If you forget the meter, you will be unable to perform a bG check or receive bolus advice. You will need to calculate your insulin requirement manually and deliver the bolus using the pump.
You can only pair the Accu-Chek Performa Combo meter with your Accu-Chek Spirit Combo Insulin Pump.
The Accu-Chek Spirit Combo Insulin Pump will not be affected by walk-through metal detectors. We recommend you do not put either the pump or the meter through the carry-on baggage X-Ray machine. For full body scanners, we recommend putting your pump into STOP mode to avoid the chance of any interference with a body scanner machine. We recommend you obtain a letter from your healthcare professional stating you have diabetes, will be wearing an insulin pump and will be carrying consumables. Theoretically a strong magnetic field can lead to a permanent defect in the pump but we have no known case of such defect.
No. You should never use your insulin pump near electromagnetic fields such as x-ray, computer tomography (CT) or MRI. Disconnect and remove your pump and leave it outside these areas. If you do not follow this instruction your pump can be damaged and quit operation. Regarding infusion sets, there is no need to remove a steel needle infusion set for X-Ray or CT. However, we do recommend you completely remove a steel infusion set for MRI scans.
Like other electronic and communications equipment, the Bluetooth service on the Accu-Chek Combo system must be switched off for the pump and meter if directed by the airline. While the Bluetooth service is off, the Accu-Chek Spirit Combo Insulin Pump can be operated independently of the Accu-Chek Performa Combo meter. To turn Bluetooth service off on the Accu-Chek Spirit Combo Insulin Pump, go to the Bluetooth Settings menu. On the Accu-Chek Performa Combo meter, go into the Settings menu, then Meter, then Bluetooth. Follow the instructions given on the screen.
The Accu-Chek Spirit Combo Insulin Pump can withstand brief accidental water contact such as rain, water splashes or accidental immersion (IPX8). Before taking a bath or going into a whirlpool, shower or swimming pool, you should disconnect and remove your pump. Your Accu-Chek Performa Combo meter is not waterproof and must be kept dry at all times.
To help protect the Accu-Chek Spirit Combo Insulin Pump, the Accu-Chek Spirit Combo adapter and battery cover should be replaced every 2 months.
We recommend the use of Lithium batteries where possible. The Accu-Chek Performa Combo meter uses 3 AAA (1.5V) alkaline batteries.
Battery life depends on Accu-Chek Spirit Combo Insulin Pump use, including daily insulin requirements, frequency of delivery and backlight usage. For example If used in a typical usage pattern of 50 Units / day using U100 insulin and normal operating temperature (23 °C ±2 °C [73 °F ±4 °F]) the battery life is approximately: Alkaline: 70 days for Bluetooth ® off; or 30 days for Bluetooth ® on Lithium: 200 days for Bluetooth ® off; or 80 days for Bluetooth ® on NiMH: 100 days for Bluetooth ® off; or 40 days for Bluetooth ® on
We recommend the use of Lithium batteries where possible. The Accu-Chek Spirit Combo Insulin Pump uses 1 AA battery (LR6 1.5 V AA alkaline, FR6 1.5 V AA lithium or 1.2 V rechargeable NiMH HR6 AA). You must select the correct battery type in the insulin pump setup when you replace your battery. Do NOT use carbon-zinc, nickel-cadmium (NiCd) or super heavy duty batteries.
No.  Your meter should already have a black code key inserted. Just leave it in place. Your meter is already coded.
The Accu-Chek Performa Combo meter uses Accu-Chek Performa test strips.
The system is compatible with the Accu-Chek Connect and the Accu-Chek Smart Pix device reader.
No. Your Accu-Chek Spirit Combo Insulin Pump can be paired with an Accu-Chek Performa Combo meter, and only those two devices will be able to communicate with one another. As a security measure, it's also not possible to pair more than one Accu-Chek Performa Combo meter with your insulin pump.
Yes.  While the Accu-Chek Combo system has been designed to be used together for maximum benefit, both products can be used as stand-alone devices as needed.
The Accu-Chek Spirit Combo Insulin Pump and the Accu-Chek Performa Combo meter are only available as a set. You can experience the most benefit by using the pump and meter together. The pump can be operated as a single unit device. All the functions apart from diary/graphs and bolus advice are available on the pump itself. 
The bolus advisor provides a recommendation of insulin units to deliver based on your blood glucose value, carb intake and personal settings such as your insulin-to-carb ratio. 
When a warning is sent to the pump display, the pump will alert you by vibrating and emitting an acoustic signal. The warning will also be displayed on the Accu-Chek Performa Combo meter, so you don't have to access the pump to see the warning and take appropriate action.
Approximately 2 meters (6.5 feet). If the pump has begun to deliver a bolus and it leaves the communication range, the bolus dose will be completed.
The pump and meter use a globally approved communication standard called Bluetooth® wireless technology. This allows intelligent electronic devices to communicate with each other over short-range wireless links while maintaining high levels of security.
The Accu-Chek Combo system consists of the Accu-Chek Spirit Combo Insulin Pump and the Accu-Chek Performa Combo meter to provide blood glucose monitoring, bolus advice, remote control of the pump and extensive data management capabilities. It's discreet, customisable to your own needs and designed to be easy to use.
200 units
The lancets (needles surrounded by the sterility cap) of the device are sterilized in a process called gamma irradiation which meets the international standards.
The lancing device should be disposed of in accordance with your facility’s disposable procedures.
Yes. It is suitable for use with children under 1 year of age and neonates.
No. The lancing device is not designed and intended to be used for AST.
No. The lancing device has a uniquely designed and engineered safety mechanism. The release button is depressed and locked in the housing after use.
200 units
The lancet (referring to needle surrounded / covered by the sterility cap) of the Accu-Chek Safe-T-Pro Plus lancing device is sterilised in a process called gamma irradiation which meets the international standards.
The device should be disposed in accordance with you facility’s disposable procedures.
With children younger than 1 year of age, the capillary blood must be obtained from the heel. Obtaining blood must occur from the lateral areas of the sole. The puncture must occur vertically to the sole. While obtaining blood, the child should be held with its foot vertically facing the floor. A site which has already been punctured must not be punctured a second time. To improve blood flow at the heel before obtaining blood, you can carefully warm the heel, for example by wrapping it in a warm, moist cloth of a maximum 42 °C. The heel must be disinfected and then dried completely. To obtain capillary blood from the heel of children under 1 year, use only the low or medium penetration depth. If the high penetration depth is used, the calcaneus (heel bone) is at risk of being injured.
Yes.
No. The lancing device is designed and engineered for one-time use.
No. The Accu-Chek Safe-T-Pro Plus lancing device is not designed and intended to be used on alternative sites.
Medium depth setting
Low depth (1.3mm): Suitable for soft, thin and delicate skin or use on average skin to obtain a smaller drop of blood Medium depth (1.8mm): Suitable for normal skin or if a medium blood volume is required. High depth (2.3mm): Suitable for calloused skin, to obtain a blood sample without pressing and squeezing, if a high blood sample is required or for multi-test situations.
Different depth settings are required to accommodate different patients’ skin types. You do not require different single-use lancing devices with different penetration depths. This will save you time, costs and the need to stock a variety of lancing devices.
The stored values will be kept in the meter at all times: they cannot get lost when changing the battery. If the battery change is done according to the user instructions (empty battery stays in the meter until new battery is available to be inserted) the time and date settings remain stored in the meter as well.
If the amount of blood you applied is insufficient, after a few seconds an acoustic warning, in the form of 3 beeps, sounds. You can then apply an additional amount of blood.
It is not possible to delete stored results.
Yes. Capillary blood for in-meter dosing. Venous, Arterial and Neonatal blood for outside-meter dosing
Accu-Chek Guide system uses Accu-Chek Guide test strips. The strips have a wide dosing area which requires a small blood sample. The strips are packed in a spill resistant vial that makes it easy to remove just one strip at a time. The Accu-Chek Guide meter is not compatible with other Accu-Chek test strips.
You can find version information on the homepage of your Accu-Chek Smart Pix software.
If the Accu-Chek Smart Pix device reader fails to appear on the computer as a drive: Check that the blue LED light on the front is lit. Check whether your computer and operating system satisfy the system requirements for the Accu-Chek Smart Pix device reader system. Check to make sure the USB connector is firmly plugged into the correct socket on the computer. If the Accu-Chek Smart Pix device reader is still not recognised as a drive, plug the device into a different USB socket. If the Accu-Chek Smart Pix device reader fails to emit any display signals and if the above tests don't solve the problem, try testing the device on a different computer, if available. If there is still no sign of operation, the device may be faulty.  This also applies if there are error signals flashing in the center of the display that are not associated with data transfer.  Please call Accu-Chek ExtraCare Line at 6272 9200.
Your blood glucose readings can be saved in Accu-Chek Smart Pix software. You can also create your blood glucose readings in pdf format and save in your computer.
You can combine results from different  glucose monitors at the same time, and have all the information appear on 1 easy to read graph.
No. This system requires the Windows XP, Windows Vista®, Windows 7, Windows 8 or Windows 10.
The device simply plugs into any available USB port. Just plug it in and it's ready to go.
The Accu-Chek Smart Pix device reader is compatible with Accu-Chek meters and pumps that use infrared (IR) data transfer as well as Micro USB cable.
You can print out reports showing precisely what your healthcare team wants to know. By letting you set personal targets, time ranges and report preferences, the Accu-Chek Smart Pix device reader gives you just what you choose.
The Accu-Chek Smart Pix device reader collects data from your glucose meter and insulin pump doses. By looking at all of this information at once, you can see how your efforts at managing your glucose are progressing.
To keep your lancing device in good condition, clean it regularly and wipe off any blood from it immediately. Clean your lancing device from the outside only. Never dip the Accu-Chek Softclix lancing device in water or any other liquid. This may damage internal parts, and impair operation of the lancing device. Follow a weekly cleaning regimen using alcohol wipes. In addition, thoroughly wipe the inside of the cap using a cotton bud moistened with 70% Isopropyl Alcohol. Other substances used for cleaning may attack the plastic and stop the lancing device from operating properly. Do not clean the Accu-Chek Softclix lancets. Allow your Accu-Chek Softclix lancing device enough time to dry thoroughly. Check your package insert for detailed instructions on how to clean the lancing device.
Expired lancets should not be used. The use of an expired lancet may cause an infection at the puncture site as the lancet may have lost its sterility.
Take the following actions: Run warm water over your hands before obtaining blood to increase blood flow. Be sure to dry hands completely. Improve blood flow to the fingers by warming them. Lower hands below your waist level and gently massage the selected finger before obtaining blood. Press the lancing device firmly against the side of your fingertip. After lancing, massage your finger towards the tip to encourage a blood drop to form. If all of the above steps are insufficient, increase the penetration depth of the lancet device by rotating the cap one step at a time.
Lancets should be placed and disposed of in sharps container.
The Accu-Chek Softclix lancing device is small and easy to operate. Pull off the cap. Insert a new lancet into the lancet holder and push it in until it clicks. Press the cap on again until it clicks. Turn the rotatable cap to the desired penetration depth. Press the priming button down until it clicks. Press the lancing device firmly against the side of the fingertip. Press the yellow release button. After measuring your blood glucose, pull off the cap and slide the ejector forwards to remove the lancet.
Dropping the lancing device with a lancet inserted may loosen the lancet in its holder. If that happens, the lancet will no longer be properly lodged and cannot be used to obtain blood. In rare cases, the lancet may protrude from the cap. Take great care not to touch the front of the cap.
No. The Accu-Chek Softclix lancing device is intended to be used by one person only. If someone else uses your lancing device there is an increased risk of cross contamination and infection.
The tip of a new needle is sharp and precisely formed to ensure gentle lancing, but the tip can become dull or Always use a new lancet when you obtain blood. In doing this, you reduce the risk of infection and obtaining blood remains virtually pain free.
Yes. However, any contamination of the fingertip with dirt or liquids (sweat, fruit juice, etc.) may affect glucose readings. Clean and dry fingertips are a pre-requisite for an optimal blood glucose test.
Start with a low setting when using the lancing device for the first time. Dial to a higher setting until the blood volume is right. For alternative sites, try 3 for palm testing or 5.5 for forearm or upper arm testing. (These are suggested settings, yours may differ.)
Due to its special drum mechanism, only the Accu-Chek FastClix lancet drum can be used in the Accu-Chek FastClix lancing device.
The drum can be disposed of in the household waste.
Keep your drums clean and protect them from extreme temperatures. Do not store them in a hot car or in the refrigerator. 
The use of an expired lancet (drum) may cause an infection at the puncture site as the lancet may have lost its sterility. 
No. A used drum is easy recognized by the red stripe. 
No, for safety and hygienic reasons it is not possible to rotate the lancet drum backwards to a lancet which has been previously used.
Lancets are for single use only due to hygienic reasons and because the needle will become dull with repeated use. Hence a new, sterile lancet should be used each time you perform a test. 
No. It is not designed for use on pets. 
No, the Accu-Chek FastClix lancets do not contain latex. 
No. It is intended to be used by one person only and shall not be used on multiple users. If someone else uses your lancing device there is an increased risk of cross infections. 
The Clixmotion technology is the principle of guided lancet motion, meaning that both the forward and return motion of the lancet is precisely controlled, with minimized vibrations and oscillations. This special guided motion is the key to gentle blood sampling. The lancet needs just a few milliseconds to penetrate the skin with a motion designed to minimize lateral movement and reduce the sensation of pain as fewer nerve endings are disturbed. In the skin, the lancet is brought to a precise stop and then actively retracted immediately. This fast, controlled lancet motion helps to reduce the risk of skin and nerve-end damage. 
Yes, like all Accu-Chek consumer lancing devices the Accu-Chek FastClix lancing device is driven by the Clixmotion technology for virtually pain free testing.