FAQ Listing
What can I do to ensure I can run a test whenever needed?
Failure to test could cause a delay in therapy decisions and may potentially lead to a serious medical condition. Therefore it is strongly recommended to:
Have a spare set of batteries, because battery life may vary due to factors such as temperature and battery manufacturer.
Have a back-up testing method available. An example of a back-up testing method would be a back-up meter and strips. Ask your healthcare professional or pharmacist about other possible back-up methods.
If you have further questions, please contact our Accu-Chek ExtraCare customer service line at 6272 9200 to obtain further support.
What should I do if my meter will not power on or has short battery life?
Move the meter to a more moderate environment (e.g. room temperature) to ensure optimal battery life performance.
Perform a meter reset by doing the following:
Remove the batteries,
Press and hold the Power/Set/OK button for at least 2 seconds,
Reinsert the batteries.
If the problem still occurs after performing a meter reset, then replace the batteries with new ones according to the instructions in the user manual. Use high quality batteries in the meter, such as Panasonic.
If replacing the batteries does not correct the situation, please contact our Accu-Chek ExtraCare customer service line at 6272 9200 to obtain further support.
What should I do if my meter is powered on and displaying an E-9 error or low battery icon?
Move the meter to a more moderate environment (e.g. room temperature) to ensure optimal battery life performance.
Turn the meter off, then turn the meter back on.
If the problem still occurs, perform a meter reset by doing the following:
Remove the batteries
Press and hold the Power/Set/OK button for at least 2 seconds
Reinsert the batteries.
If the problem still occurs after performing a meter reset, then replace the batteries with new ones according to the instructions in the user manual. Use high quality batteries in the meter, such as Panasonic.
If replacing the batteries does not correct the situation, please contact our Accu-Chek ExtraCare customer service at 6272 9200 to obtain further support.
Will my data be lost when the batteries are removed?
Don’t worry—your information will be saved when you change the batteries.
How do I change the batteries?
To replace the batteries:
Open the battery door on the back of the meter by pushing the tab toward the door, and pull the door up and open.
Push the “hand” button to release the old batteries, then simply slide them out.
With both of the "+" signs facing up, slide the new batteries under the black tabs and the hand button.
Replace the battery door and snap it closed.
What type of batteries are used?
The Accu-Chek Guide system uses two readily available CR2032 lithium coin batteries.
What test strips are used with the Accu-Chek Guide meter?
Accu-Chek Guide system uses Accu-Chek Guide test strips. The strips have a wide dosing area which requires a small blood sample. The strips are packed in a spill resistant vial that makes it easy to remove just one strip at a time. The Accu-Chek Guide meter is not compatible with other Accu-Chek test strips.