Accu-Chek Guide Me
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How to pair my Accu-Chek Guide Me Blood Glucose Meter with mySugr App
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view all videosFrequently Asked Questions
Testing blood sugar (glucose)
Failure to test could cause a delay in therapy decisions and may potentially lead to a serious medical condition. Therefore it is strongly recommended to:
- Have a spare set of batteries, because battery life may vary due to factors such as temperature and battery manufacturer.
- Have a back-up testing method available. An example of a back-up testing method would be a back-up meter and strips. Ask your healthcare professional or pharmacist about other possible back-up methods.
- If you have further questions, please contact our Accu-Chek ExtraCare customer service line at 6272 9200 to obtain further support.
Meter care and battery
- Move the meter to a more moderate environment (e.g. room temperature) to ensure optimal battery life performance.
- Perform a meter reset by doing the following:
- Remove the batteries,
- Press and hold the Power/Set/OK button for at least 2 seconds,
- Wait at least 20 seconds before reinserting the batteries
- Reinsert the batteries.
- If the problem still occurs after performing a meter reset, then replace the batteries with new ones according to the instructions in the user manual. Use high quality batteries in the meter, such as Panasonic.
- If replacing the batteries does not correct the situation, please contact our Accu-Chek ExtraCare customer service line at 6272 9200 to obtain further support.
- Move the meter to a more moderate environment (e.g. room temperature) to ensure optimal battery life performance.
- Turn the meter off, then turn the meter back on.
- If the problem still occurs, perform a meter reset by doing the following:
- Remove the batteries
- Press and hold the Power/Set/OK button for at least 2 seconds
- Wait at least 20 seconds before reinserting the batteries
- Reinsert the batteries.
- If the problem still occurs after performing a meter reset, then replace the batteries with new ones according to the instructions in the user manual. Use high quality batteries in the meter, such as Panasonic.
- If replacing the batteries does not correct the situation, please contact our Accu-Chek ExtraCare customer service at 6272 9200 to obtain further support.
Don't worry. Your blood glucose data will remain in meter memory when you change the batteries. You may also consider connecting your meter to mySugr app for easy access of your blood glucose readings via mobile app. Click here for more information.
To replace the batteries:
- Open the child-resistant battery door by inserting a narrow object, such as a pen, into the slot. Push the tab in the direction of the arrow and lift the battery door up.
- Remove the old batteries.
- Slide the new batteries under the black tabs with the (+) side facing up. Put the battery door back in place and snap it closed. Immediately discard the old batteries.
The Accu-Chek Guide Me meter uses two 3-volt lithium batteries, coin cell type CR2032. CR2032 lithium batteries are widely available for purchase at retail stores in Singapore.
General Questions
Accu-Chek Guide Me system uses Accu-Chek Guide test strips. The Accu-Chek Guide test strip has a wide dosing area that makes blood application effortless by applying a small blood sample anywhere along the yellow edge of the dosing area. The test strips are packed in a spill-resistant vial that makes it easy to remove just one strip at a time.
See Health and Safety Information
See Health and Safety Information
- Choking hazard. This product contains small parts that can be swallowed. Keep the small parts away from small children and people who might swallow small parts.
- Keep new and used batteries away from children. Ingestion or insertion into the body may cause chemical burns, perforation of soft tissues, and death. Severe burns may occur within 2 hours of swallowing. If you think a battery might have been swallowed or placed inside any part of the body, seek medical attention immediately.
- If the battery compartment does not close securely, stop using the product and keep it away from children. Contact Roche.
Please refer to the User’s Manual provided with your Accu-Chek Guide Me meter. The battery door is opened by inserting a narrow object (a tool such as a screwdriver or key) into the slot to open the battery compartment by pushing the tab in the direction of the arrow and lifting the door up.
