Frequently Asked Questions
Meter care and battery
Be sure to clean the areas around slots and openings, while being careful not to get any moisture in them. You should also wipe down the entire meter surface, including the meter display.
To clean your meter:
- Ensure meter is off
- Gently wipe the meter’s surface with a soft cloth slightly dampened with 70% isopropyl alcohol
- Squeeze out any excess liquid from the cloth before you wipe the meter surface
- Get any moisture in the test strip slot
- Spray any cleaning solution directly onto the meter
- Immerse the meter in water or liquid
- Pour liquid into the meter
Visit your meter's Screen Messages page for a list of messages and definitions or refer to Accu-Chek Performa user manual for more information.
Clean and disinfect your meter once a week, or any time blood gets on the meter. You should also clean the meter before allowing anyone else to handle it.
The meter includes an additional internal battery that retains the time and date for up to 72 hours. So when the battery is changed, no memory is lost.
The meter uses 1x 3-volt lithium coin cell battery (CR 2032) found in many stores.
Make sure you have a new 3-volt, lithium coin cell battery (CR 2032), to insert. Open the battery door on the back of the meter, remove the old battery for at least 20 seconds, and press any button on the meter. Insert the new battery with the “+” sign facing out. Snap the battery door back into place. Press the on/off button, and the meter will beep. Setup and hour are flashing on the display. If the date and time are correct, press and hold the on/off button for about 4 seconds. Release the button, and you’re done.
Your battery should last for approximately 2,000 tests.
Your meter comes with the batteries already installed and a preset time and date. You may need to change the time to match your time zone to reflect the time change.
To change these settings:
- Press and release the On/Off button to turn the meter on. The flashing test strip symbol appears. NOTE: If this is the first time your meter has been turned on, it will automatically enter the set-up mode, and "Set-up" and the hour will flash on the display. Skip to Step 3 to change the time or, if the date and time are correct, press and hold the On/Off button to exit the set-up mode.
- To enter the set-up mode, press and hold the On/Off button for about four seconds. “Set-up” and the hour flash on the display.
- Press and release the arrows to decrease or increase the hour. Press and hold the arrows to scroll faster.
- Press and release the On/Off button to set the hour. The minutes flash.
- Repeat steps 3 and 4 to set the minutes, AM/PM, month, day and year. The flashing field is the one you are changing.
- Once you set the correct time and date, press and hold the On/Off button until the flashing test strip symbol appears.
It is not possible to delete stored results from meter end. Once 500 blood glucose results are in the memory, adding a new result causes the oldest one to be deleted.
Yes. Simply go into setup mode and turn the beeper off.
You can set up to 4 test reminders per day. At the set reminder time, the meter will beep every 2 minutes, up to 3 times per reminder. The meter will not beep if the meter is on at the reminder time, or if a test has been run within 30 minutes of the reminder time.
Yes. If the post-meal reminder marker is selected, the meter will beep 2 hours after the pre-meal test to remind you to perform a post-meal test. You can change the pre-meal test reminder to 1 hour after the pre-meal test.
To mark a test result or set a post-meal reminder:
- Perform a test. The result appears on the display.
- Leave the test strip in the meter. Press and release left or right arrow button to toggle through test result markers and the post-meal reminder:
- Pre -meal marker
- Pre-meal marker with post-meal reminder
- Post-meal marker
- General marker
3. When the marker or reminder you wish to select appears on the display, remove the test strip from the meter.
There are three types of averages:
- Pre-meal, and
To view results and averages, press and release left and right arrows to view stored results. The most recent test result appears on the display.
- Press the left arrow to view previous test results from newest to oldest.
- Press the right arrow to view 7-, 14-, 30- and 90-day general averages
- Continue to press the right arrow to view 7-, 14-, 30- and 90-day pre-meal and post-meal averages
Test Strips and control tests
Performing a control test lets the user know the meter and test strips are working properly. Perform a control test when:
- You open a new test strip box
- You left the test strip container open
- You think the test strips are damaged
- You want to check the meter and test strips
- The test strips were stored in extreme temperatures, humidity, or both
- You dropped the meter
- Your test result does not match how you feel
- You want to check if you are performing the test correctly
If your Accu-Chek® Performa blood glucose meter requires a control test, contact the Accu-Chek ExtraCare Line at 6272 9200.
No, check the use by date on the test strip container. Do not use test strips past the use by date.
No. Accu-Chek Performa blood glucose meters are designed exclusively for use with Accu-Chek Performa test strips.
Testing blood sugar (glucose)
Yes. In addition to the fingertip, you can collect blood samples from the palm, forearm or upper arm. Talk with your healthcare professional before deciding if alternate site testing is right for you.
An E4 displays on the meter, indicating not enough blood was drawn into the test strip for measurement or blood was applied after the test had started. You should discard the test strip and repeat the blood sugar test.
The system automatically detects when enough blood has been applied to the strip and begins the test, even if some yellow is still visible. The only time you need to apply more blood is when the blood drop symbol continues to flash in the display.
It's a small sample—just 0.6 microliter.
There are a few ways you can improve blood flow and make blood glucose testing easier:
- Warm your fingers by washing with warm, soapy water, then rinse and dry completely.
- Let your arm hang down at your side to increase blood flow to the fingertips.
- Grasp finger just below the joint closest to the fingertip and massage gently toward tip of finger, then squeeze for 3 seconds.
- Use an Accu-Chek lancing device set to the right penetration depth for your skin type.
- Refer to your User's Guide for additional information.